Feedback and complaints
The Commission and its staff will always seek to be courteous, efficient and professional in their dealings with others. We set ourselves high standards of service and seek to behave in a way that is fair, transparent, proportionate and free from discrimination.
We are always happy to receive feedback, whether that is in the form of complimenting our service, or suggestions for how it might be improved. You can contact us to provide such feedback.
We recognise that from time to time people may feel that we have not provided the level of service that we aspire to; on such occasions we welcome the opportunity to consider and respond to any concerns that may arise. If you wish to make a formal complaint about the service provided by the Commission, please see our Complaints procedure for the process you should follow, and how your complaint will be handled. Please note that a disagreement with the Commission’s proposals or final recommendations will be considered – and treated as – a representation rather than a complaint, except in as far as it may contain details of how the Commission could be considered to have failed procedurally.